A supervisor is any person who is given authority and responsibility for planning and controlling the work of a group through close contact. Supervisor may be delegated the authority to deal with the following matters: engagement, transfer, reprimand and dismissal of staff under their control; staff grievances; staff discipline; quantity and quality of output; recommendations to management. This book is designed to bring together the relevant readings on the theme. Chapters like-development; training; decision making; principles and practices; communication; man in the middle; systems and procedures; salary will help the readers to acquire authoritative information on various issues of supervisory control and management.

Quality means providing out external and internal customers with innovative products and services that fully satisfy their requirements. Quality is conformance to specification and it is fitness for use. Quality assurance and the quality professional are faced with good news and bad news as TQM emerges as the load-bearing concern of company strategy. On the one hand, the accelerating emphasis on quality has given them more visibility, and in some cases the reporting relationships have moved to higher levels in the organization. On the other hand, they may now be perceived as a staff supports function as quality becomes more widespread and led by line managers. The major issues given competent treatment in this book are-Total quality management; leadership; quality education ; total quality management organisation; quality planning; quality assessment; source of quality etc.

Tourism is and will remain a flourishing industry. Hence the need of effective tourism management. Developments in information and telecommunication technology and computer reservation systems undoubtedly change rapidly both business practices and strategies. The tourism industry has received several influences from these developments. Very succinct and authoritative information on diverse aspects of tourism management is presented in this book. The topics like- methods of operation; tourism demand; tourism planning; growth of tourism; strategies for travel and tourism; managing marketing; managing public awareness; tourism and information technologies etc. will prove of reference value to academics and professionals alike.

Training is a continuous and lifelong process. Training is a time-bound programme. In fact, a training programme is continuously evaluated by the participants and trainers alike. If there is pressure of training a large number of functionaries on one hand, on the other there is an urgent need for improving the quality of training. There should be systematic approach to training and an instructional system should be developed, keeping the short-term and long-term objectives of training policy in view. The present book contains very succinct information on a number of vital issues like - general introduction; training; training centres; management and supervisory training; training needs; developments; and techniques of training etc. Academics and professionals in the field will find it vade mecum.