Foodservice operations can be defined as an integrated programme for accomplishing procurement, storage preparation and service of food and beverages and the equipment and methods for meeting the objectives in coordination with minimum labour, optimum customer satisfaction, quality and cost control. Rapid development of the overall foodservice industry, especially the multiunit chains, demands a systems approach in food service which mandates a careful identification of all relevant aspect that must successfully interface if a system is to function smoothly, achieve customer acceptance, and be economically viable. This book is designed to meet the requirement of students, trainers and professionals in the field. Important topics given elaborate treatment herein are: Foodservice systems; Foodservice management; Food and beverage management; Beverage: purchasing and cost control; Food purchasing; Food service equipment maintenance; Management of air-conditioning systems; Heat management; Food receiving and storage; Food sanitation etc.

The most encouraging response to our book Management Process and Organisational Behaviour, prompted us to expand the management horizons and approach the subject from various angle and various view-points in -depth and exhaustive manner. Organisational Behaviour is the study of individual and group behaviour in work settings. This study, complex as it is, has acquired new dimensions with the dynamic social and technological changes of the past two decades. Changing demographics, cultural diversity, more educated work force and awareness of rights and privileges have prompted a new look at the entire organization structure and systems. This book has been prepared to cover extensively various facets-both micro as well as macro-of the field Organisational Behaviour. The language of presentation is highly communicative so that it become interesting and comprehensive. The matter contained in the book has been organized along the context of definition of the field of organizational behaviour which involves the individual behaviour and the factors which affect such behaviour, group behaviour and group dynamics relative to individuals within the group and the group interface with the organisation and the structure of organization itself.

Effective business communication has emerged as a response to the growing recognition that communication is necessary for making an impact on interpersonal relationships. Designed specifically as a practical guide for students seeking a foothold on the corporate ladder, the book addresses itself to issues concerning honing of both oral and written communication skills. The text has been aimed at articulating and systematizing the entire gamut of the communication process. The material presented is the result of actual classroom experimentation. Wherever necessary, illustrations have been given, based on my teaching experience with the given orientation of college students kept foremost in mind. This book is intended to satisfy the needs of mastering the fundamentals of writing, speaking and listening traits, which enables students to communicate effectively on an interpersonal level. The book elaborates the art of effective written and oral communication including public speaking. When you read this book, you will hardly come across any difficult word. We have tried to keep the language very simple-simple and racy-so that you are inspired to read on.

Conventionally, 'Business' is understood as a trade or profession; an industrial, commercial, or professional operation; purchase and sale of goods and services; a commercial or industrial establishment commercial activity; volume; or quantity of commercial activity; commercial policy or procedure etc. Business operations are mainly divided into-technical commercial, financial, security, accounting and managerial activities. Till recently managerial skills had been most neglected aspect of business operations. The terms 'managing' consists of various functions, main among which are-planning, organizing, commanding, coordinating and controlling. Amidst the various schools of management thought Business Management can rightly considered as an art, a science and a profession. The present work in 4 volumes contains all the major terms pertaining to business management. Encyclopaedic in nature, this will prove highly informative and useful to one and all.